I decided to start this blog because I have worked for over 25 years in customer services and complaints roles, and despite what people will have you believe, IT ISN'T DIFFICULT ! Perhaps I'm just getting old and grumpy, but I found I was getting more and more annoyed in my everyday life by companies and their staff who just didn't bother to get it right. I thought I'd start this blog and let off some steam about poor customer service that I have come across, but also hopefully some good examples too. And I'll be giving my "tops tips" about how to treat customers well and how to deal with complaints effectively.