I've just come back from a business stay at the Park Inn on the outskirts of Doncaster. How nice to be able to blog again about really GOOD customer service ! I would like to say the staff were also really great at resolving complaints, but they were so helpful and obliging that complaints weren't necessary. Yes there were problems and issues and queries, but as soon as they were mentioned they were sorted, with a smile and a willing and helpful attitude. Although far from being the greatest location or the nicest hotel I have ever stayed at, nothing was too much trouble for the staff. They all seemed to genuinely enjoy their work, and enjoy working with people. They all worked their socks off, and worked long days too, but always had a smile and a friendly word. So this week's funky tip is - it doesn't necessarily matter if the actual product or service you are providing isn't the best in the world, you can still have very satisfied customers if you
treat them with consideration, courtesy and flexibility.